Terms and conditions

1. Scope and contracting party

These terms and conditions apply to contracts for laundry, cleaning, pressing, ironing, collection and delivery services between Picobello – Wäscherei Yener, proprietor Ilkem Yener, and our private or commercial customers.

Individual agreements take precedence. For business customers, the conditions agreed in the respective quotation apply in addition.

2. Formation of the contract and scope of services

A contract is formed when we accept the textiles or confirm an individually agreed order. An enquiry submitted via the website is non-binding and does not constitute acceptance of an order.

The type and scope of processing are determined by the agreement, the current price list or an individual quotation.

3. Prices and payment

The prices communicated when the order is placed apply. If no fixed price has been agreed, the current price list applies. An individual quotation may apply to business customers.

Payment is made in cash upon collection or, if agreed, by bank transfer against invoice. Invoices are due on the date stated on them.

4. Processing and customer cooperation

Textiles are processed with regard to the existing care label and following a professional inspection. Before placing the order, customers must inform us of special characteristics, hidden damage, the cause of stains, colour or material sensitivities and missing or possibly incorrect care labels.

For delicate or special textiles, acceptance may depend on prior inspection and individual information about risks. If agreed processing is not professionally advisable, we may refuse it or offer a suitable alternative after consultation.

5. Processing time

Processing usually takes up to five working days. This is guidance rather than a binding deadline unless a fixed date has expressly been agreed. Large orders, special textiles or unforeseen additional work may require more time. We will inform the customer of significant delays.

6. Collection and delivery service

Collection and delivery are offered to private and business customers by individual arrangement. Dates, location, scope and any costs are agreed in advance.

The customer must ensure that textiles are accessible and clearly identifiable at the agreed time. If a visit cannot take place for reasons attributable to the customer, a new date will be arranged; additional costs will only be charged if agreed in advance.

7. Pockets and items left behind

Customers must empty all pockets and remove items not intended for processing before handover. We may check pockets, but are not obliged to do so. Items found will, where possible, be kept and returned.

8. Collection and inspection

Customers should check processed textiles for completeness and visible defects upon return. Failure to inspect immediately does not affect consumers' statutory rights.

There are currently no separate storage periods or storage charges for uncollected textiles. Statutory provisions apply.

9. Complaints and defects

If a service is unsatisfactory, please raise the matter in person when collecting the items or by telephone as soon as possible afterwards. We examine each complaint carefully and work with the customer to find a fair and straightforward solution.

Statutory rights regarding defects and statutory limitation periods remain fully applicable. The request for prompt notification is not an exclusion period.

10. Liability

Picobello – Wäscherei Yener is liable in accordance with statutory provisions. This applies in particular to injury to life, body or health and to loss caused intentionally or through gross negligence.

Liability for damage caused exclusively by natural properties, normal wear, hidden pre-existing damage, incorrect care labels or incomplete customer information, and which could not be avoided despite professional processing, exists only to the extent that Picobello is responsible under statutory law.

11. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. We aim to resolve concerns directly, personally and constructively.

12. Final provisions

German law applies. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protection under the law of their country of habitual residence.

If any provision is wholly or partly invalid, the remaining provisions remain effective. Statutory provisions apply in place of the invalid provision.